Refund policy
At The Magic Lamps, we strive to ensure every order reaches you in perfect condition. Please read our return and refund guidelines carefully before placing an order.
Return Eligibility
Returns are accepted only under the following conditions:
- Product received is damaged
- Product has a manufacturing defect
- Wrong item was delivered
To be eligible for a return:
- The issue must be reported within 24 hours of delivery
- The product must be unused, unopened, and in its original packaging
- Clear photos/videos of the issue must be provided for verification
Returns will not be accepted for:
- Change of mind
- Personal preference or dislike of the product
- Opened or used items
- Incorrect orders placed by the customer
How to Request a Return
To initiate a return:
- Contact our customer support team with your:
- Order number
- Issue details
- Supporting photos/videos
- Our team will review the request and confirm eligibility.
- Once approved, pickup arrangements or return instructions will be shared.
Exchanges
Eligible exchange requests are processed within 7–10 business days, including:
- Return pickup
- Product inspection
- Dispatch of replacement item
Replacement products are subject to stock availability.
Refunds
Refunds are initiated only after the returned item is received and passes quality inspection.
Refund Timeline
Refunds are processed within 7–10 business days after successful inspection.
Refund Method
The refund amount will be credited to the original payment method used during checkout.
Shipping Charges
Shipping charges are non-refundable and may be deducted from the final refund amount where applicable.
Damaged, Defective, or Wrong Products
If you receive:
- A damaged product
- A defective item
- An incorrect product
Please report it within 24 hours of delivery along with clear proof images/videos to ensure quick resolution.
Need Help?
For any return, refund, or exchange assistance, contact us:
📞 +91 9745000598
🕒 10:00 AM – 6:00 PM (Mon–Sat)
