We are giving priority to customer satisfaction. We want our customers to be completely happy with their shopping. If, however, you would like to return an item ordered online, please make it within 7 days. Please fill out the return section of the dispatch note to ensure quick processing of your return. Items must be in original condition and returned with the original sales receipt. Customers are responsible for all returns costs and we are only able to refund the initial delivery charge if the items were damaged or faulty when delivered. Please note, that refunds can only be made to the original card used to make the order, and can take up to 7-10 days to process once they are received in the warehouse.